We are always looking at new products and services that can benefit our customers by reducing costs and improving communications. One such product allows you to control your inbound calls on any number, anywhere, from any device.
It works for both geographic and non-geographic telephone numbers and provides online access to a full range of call routing, monitoring and management tools, helping your business improve its customer service.
The benefits of this service include:
- Use with any number, anywhere, from any device
- Easy to use, designed to be intuitive
- Immediate to set up
- No capital outlay
There are three plans available on this service, designed for all sizes of business from sole traders and single site businesses, through multi site/multi department organisations, up to large call centres.
The features provided include:
- Tailored call plans - build plans according to your business operating hours, schedule call routing, handling and divert options to maximise your call handling potential.
- Call statistics - easily interpreted graphs of your inbound call statistics, results of call handling.
- Call queuing - Queue incoming calls during busy periods. Live queue statistics and queue management.
- Auto attendant - interactive voice response can be uploaded for announcements to callers
- Optional call recording - record inbound calls for compliance, customer service and audit purposes.
The easy to use online interface gives you full control of the handling of all of your inbound call traffic. If this feature is something you think could aid your business please contact us to discuss your requirements.