As devices converge and their inter-relationship becomes more complex the advantages of a single supplier for all of your telecoms increase. As well as cost reductions the main area where you will see benefits is in problem resolution.

Take for example the following scenario, which is all too common:

• Line rental with Company A
• Broadband service with Company B
• IT contract with Company C

What happens when your business loses its broadband connection? Whose fault is it and how do you get it sorted?

You would probably start with IT support. Once they have exhausted their options and told you it's not their fault you move onto the broadband provider. Again, they run their tests and tell you its not their fault. Finally you contact the line provider, only to be told the line is fine and there's no problem at their end. Now what do you do?

You don't have any broadband and all three suppliers deny any knowledge of a fault. Without broadband your business is suffering - where do you turn next and how do you get it sorted?

Now imagine all three services are provided by a single company. You report the loss of broadband and the company concerned, who provide you with your entire broadband infrastructure, are certainly responsible for the outage. They chase around and get it sorted. You're back in business with a single phone call.

At this stage you're probably thinking that the above example is a bit far fetched but we have seen it happen. You might also be thinking about the dangers of putting all of your eggs in one basket - that is certainly an issue and you should always do a bit of research about any company with whom you are trusting your livelihood.

As part of 21c Telecom Ltd we can offer your business all of the above services and more. We already offer multiple services to many of our customers and are specialists in tailoring converged telecoms solutions to your particular business circumstances.

We are also able to provide services such as Vodafone One Net, a unified communications solution which merges landline and mobile enabling you to take incoming calls on either device at any time. You need never miss a business call again.

Contact us for a free telecoms healthcheck where we look at your communications in its entirety to identify cost savings and ways of improving productivity and maximising ROI from your telecoms spend.