We've relaunched two websites this week following a brief break. These are:

• 21c Vehicle Tracking
• 21c Business Mobiles

We had a change of server late last year which led us to re-evaluate all of our websites. It was decided that these two could be put on ice temporarily whilst we concentrated on our main site.

However there have been some developments in the vehicle tracking arena which are exciting and need promoting so the 21c Vehicle Tracking website was chosen as the perfect vehicle to promote the new products.

And whilst we were reviving this site it was easy to put the business mobiles site back online too. This site won't be updated too much in the near future as we concentrate on the vehicle tracking developments.

Vehicle tracking, as a term, is pretty old now. Many businesses, who do not see the need for vehicle tracking, are missing the point. This is about employee management, protection and compliance.

The new breed of device tracking via GPS smartphones can do so much more than just keep track of a vehicle. Because it is not vehicle-fixed and remains with the employee it allows you to keep track of them and ensure that they are safe at all times whilst on your business. It also allows them to alert you if they have a problem with a simple press of a button. You can then see online in real-time where they are and get help to them if needed. This type of solution is ideal for lone workers.

It also allows you to keep track of your "grey fleet", vehicles owned by the employee but used on your business. This is important as your duty of care does not stop because they are in their own car.

Issues relating to privacy, particularly tracking employees outside of working hours, are now easily addressed via the online interface giving the employee complete peace of mind that they are not monitored 24/7.

And the best bit? The price. Businesses are always surprised that such a fully featured system costs so little. For your free quote please contact us or get in touch for a FREE, no obligation 14 day trial to see how this tracking solution might help your business. 

Vehicle tracking has been around for a few years now. Usually a GPS device is fitted to the vehicle and this transmits the position of the vehicle at pre-set intervals so that the movement of the vehicle can be tracked. Using the latest software, vehicle tracking is done online in real-time.

By utilising online tracking this means that you can log in from any device anywhere and see where your vehicles are. However fixed in-vehicle tracking does mean an initial cost for installing the hardware in each vehicle.

Now vehicle tracking can be done by mobile phone. Using a GPS enabled phone to transmit the position, direction and speed of travel, the phone can also show the whereabouts of the employee when out of the vehicle.

Both of these vehicle tracking systems enable savings to be made in your business if you operate a fleet of vehicles, whether small or large. Areas where vehicle tracking can help include:

• Reduced mileage
• Savings on diesel/petrol
• Reduced overtime claims
• Lone worker protection
• Helath and safety compliance
• Improved customer service
• Reduced admin via pre-prepared reports

Device tracking is easy to set up and, if you already have GPS smartphones in your business, is extremely cost efficient. If you don't already have GPS business phones suitable handsets can be supplied free of charge when you next renew your mobile contract. GPS enabled mobile phones can be obtained cheaply and still work well with the tracking software.

Device tracking also offers you extras such as tracking employees using their own vehicles on company business. You have a duty of care to them whilst they are working for you.

The savings made from a vehicle tracking system can quickly pay for the system itself and deliver cost savings on a monthly basis thereafter. There's only one way to find out how much your business could save and that is to get a vehicle tracking quote.

A collection of stories, snippets and interesting information from the world of mobile phones.

• Some of the latest mobile phone apps include one from the AA listing 14,000 places to eat, stay and drink in throughout the UK. This guide will also tell you about local points of interest based upon your location. For those that regularly misplace their phone or have terrible memories where they last put it down a new app called Where's My Phone could be the answer. It allows you to whistle and the phone rings in response, allowing you to locate it.
  
• SmartPhones represent 25% of the mobile phone market yet nearly half of all phone based web traffic comes from them. The average SmartPhone user utilises around 300 minutes per month. Facebook is the most popular website accessed by mobile phone users.
  
• New mobile phones - the Sony Ericsson X10 is due to arrive in April, although it could be earlier. This phone makes use of the Android operating system and features a full touchscreen, 8.1mp camera with auto focus and 16x digital zoom, Timespace (a social networking aggregator), 1GB built-in memory expandable up to 16GB and GPS.
  
• Business Mobiles - companies, particularly corporate users, are spending up to one third of their mobile phone communication bill on personal calls made by their employees. This represents a total spend of £1bn which could possibly be saved by better management and procedures for company mobiles.
  
• The OFT are lobbying for an investigation by UK authorities into the Orange/T-mobile merger. The deal will already be scrutinised by the EU but fears of reduced competition and increased prices for consumers have led to the call from the OFT. A UK investigation could further drag out the merger timescale for several extra months.
  
• Apple - O2 have sold their 2 millionth Apple iPhone in the UK despite losing their exclusivity late last year. The next big thing, the Apple iPad, due for launch later this year, is also on the radar for all of the networks looking to tie up deals with Apple. No news yet of an exact release date or pricing.
  
• O2 continue testing on the 4G mobile network. Speeds of up to 150mbps are potentially available using this technology, however this has not been achieved yet and a full rollout of this is a little way off still.
  
• Nearly 97 billion text messages were sent in the UK in 2009. This represents an hourly rate of 11 million! These figures show a steady increase from 2007 and 2008 despite competition from social networking sites such as twitter and facebook.
  

There can't be many people out there who missed the launch of Apple's latest gadget, the iPad. We now have a tentative date for launch in the UK of March for the wi-fi version and April for the 3G iPad. UK prices are not known but in the US it will sell for $499 (a little over £300).

So what's all the fuss about? Is it really worth getting so excited about?

There's no doubt that the iPad will sell well amongst the Apple devotees and will certainly shift some units to the growing base of iPhone users, but it will be mainly a consumer device and we don't expect much take up amongst business users, although we could be surprised.

There's no news yet on a UK network carrier, although it looks likely that a similar exclusive deal to O2's original iPhone deal might be in the offing with all of the major networks in talks with Apple. A free iPad, heavily subsidised by one of the phone networks on a monthly contract is likely to be appealing in the same way as it is for the iPhone.

The iPad will certainly improve the mobile internet experience over SmartPhones with its large screen, although a lack of flash support will hold it back on many sites. As it doesn't have built in phone capacity it is not going to replace people's SmartPhones, and because of its size it is unlikely to replace netbooks/laptops. However it could find a niche market with users who don't currently own either device and are casual, light users looking for a "fun" device which is easy to use.

Those looking for serious business tools are still more likely to stick with their trusty laptops, at least for the time being, although as we have seen with the iPhone the iPad will likely spawn several similar products from other manufacturers and will drive laptop/netbook development in new directions. Expect to see plenty more tablet PCs coming out soon.

According to a recent study only 24% of mobile phone users in the UK access the internet via their handset. There are several reasons cited for this low figure:

• Actual cost of data when known
• Unknown costs related to downloads and fear of a big bill
• Difficulty in viewing websites on small screens
• Slow download speeds and unwieldy navigation

Many of these problems can be overcome, particularly if you are looking for a new handset. If the internet is going to be a factor in your choice of mobile phone you will likely want as big a screen as possible. This means a touchscreen or slidephone are the best options.

A QWERTY keyboard enables you to email better and also to type long URLs into your browser getting to the website you need faster. A 3G enabled phone is a must and look out for whether it supports standard web programming such as java and flash. Wi-fi phones keep your costs down if you have a wireless access point.

A smartphone enables you to download different web browsers and applications to suit your taste and preference.

When looking at tariffs there are some different options for data usage. These include:

• Pay as you go for amount downloaded
• Include a data usage amount within your tariff (eg. 500MB)
• Pay per day

Which one works out best for you depends upon how often you are likely to access the internet/email. For instance if the daily access charge is 30p and you are likely to use it half a dozen times per month it works out better to pay daily than paying £5 for inclusive data within your tariff.

Beware the high costs of downloading data on a pay as you go basis. It is easy to run up a sizeable bill if you surf the internet without a special data plan of some sort. Also note that your data plan applies only in the UK. When overseas the cost of data usage is usually enormous.

Technology moves on apace and no area is moving faster than mobile phones. With the continuing rise in sales of SmartPhones, including GPS and always-on connectivity, the possibility to provide location-based services combined with mobile phone payment will be here soon.

This will allow you to receive information, offers and discounts on products and services based on your location. You might be walking along the high street nearing a large retail store and suddenly your phone beeps and a discount voucher appears on your screen. You visit the retailer, swipe your voucher to receive your discount, and swipe again to pay for your goods.

This will undoubtedly make life easier, particularly in paying for small items when you don't have any cash in your pocket. However the temptation to overspend will definitely be there for some. Also a lot of small impulse purchases can soon add up to a tidy sum at the end of the month.

It is also be possible to use your phone as a shopping assistant, taking a photo of an item in a shop and using an app to find info about it and get the best price. Apps could also be involved in money transfer between phones, so you could see car boot sales where the goods are bought by a shake of a couple of mobile phones and the money transferred from buyer to seller.

The security of the mobile payments will need to be excellent and combined with transaction limits to limit spending if people are going to adopt this technology. But any minor objections from people are likely to be overcome and many of the iPhone generation are going to want to get involved with this straight away.

They are the same people who will be using the new features on social networking sites which will enable you to see where your friends are and broadcast your location to your friends to meet up. The issue of privacy here is paramount but not insurmountable. There may be plenty of people who you don't want to know where you are!

Business applications for location tracking are already in use by many businesses who use device tracking systems to keep track of vehicles and employees during working hours. This enables the business to make savings and efficiencies and the systems can pay for themselves within a relatively short space of time.

The use of wi-fi hotspots is set to treble within 2 years, fuelled mainly by the popularity of the Apple iPhone.

Wi-fi enabled mobile phones can access the internet and email via hotspots, often free of charge. They can also access these services in your home if you have a wireless router. The advantage of this is that wi-fi access falls outside of a standard contract and does not incur data charges.

However, not all mobiles have wi-fi capability and you need to check before you buy. Some cheap phones do have it yet some more expensive phones don't. It is likely that the vast majority of new phones will feature wi-fi.

The free public wireless network in Swindon, allowing all of the towns inhabitants free wi-fi access, is due to be completed in April. Should this prove successful it is likely other towns will follow suit. Access to Swindon residents will be time-limited each day with a charge for use beyond their initial limit. Visitors to the town will also be charged.

A solid choice if you are looking for a wi-fi mobile phone with internet and email is the BlackBerry Curve 8520 (pictured right). Ths features a full QWERTY keyboard which is useful for email and also for entering URLs for web browsing.

It doesn't cost a packet either. Contracts start at £25 per month with 500 mobile minutes, unlimited landlines, 250 texts and 500 MB of data. This includes a free handset (this deal is for business mobiles users).

Other features include:

• 2.64 inch screen
• full QWERTY keyboard
• touch-sensitive optical trackpad
• memory expandable up to 32GB
• Bluetooth
• 2MP camera
• BlackBerry OS (512mhz processor)
• BlackBerry's legendary mobile email
• Organizer
• MP3/MP4 player.

We offer a full range of wi-fi mobile phones for business users. Get in touch to find out more and for a free quotation.

This may be the last post before the 25th so a Happy Christmas to all of our customers, new and old, and a prosperous New Year.

Talking of New Year, the date for Vodafone's iPhone launch is now known. It will be on the 14th January 2010. Pre-orders are now being taken direct via their website although there don't appear to be any tariff details as yet.

Don't expect to see any startlingly different tariffs from either Orange or O2. It is likely that they will follow the other two networks both in terms of pricing and length of contract.

For the cheapest iPhone deals the best option could be Tesco Mobile who are offering 12 month contracts. It does mean that you have to contribute towards the cost of the phone initially but you are better off in the long run in terms of total cost. It also allows you to upgrade after 12 months which could be useful as it is likely the next generation iPhone or a variant will be released by then.

These are the deals for individual customers. For iPhone business mobile contracts get in touch with us for your tailored quotation. We have a wide range of business mobile tariffs from all of the major networks and can assist with a single iPhone or multiple iPhones for all of your employees.

The New Year is an ideal time for businesses to take a look at all of their outgoings. Remember we can help with a wide range of telecoms providing your business with an integrated solution and saving you money in the process. Our quotes are free and without obligation.

After a few days without posting we are going to catch up on some of the latest news from the world of mobile phones.

Aino and Satio back in business?

Sony Ericsson have been suffering some software problems on two of their latest handsets, so much so that they were withdrawn from sale by some retailers. The software update fixing all of these issues is now available for current users of these phones.

Too early to tell if this will help with sales in the run up to Christmas which must have been severely affected by the much publicised problems. Would you buy a handset with known problems when there is so much choice out there and plenty of reliable and proven phones?

Driving whilst using mobile on the increase?

It's hard to believe that people still haven't got the message. Apparently mobile phone use whilst driving has doubled in the last two years according to a recent study. This is despite the increased fines and penalties and the easy availability of hands-free kits such as bluetooth headsets.

If you know someone who is regularly driving whilst using a mobile, do them a favour and wrap them up a hands-free device for Christmas. They're cheap and easy to find and most of them work very well.

Can prolonged use of mobile phones give you brain cancer?

Whilst it is still very early days, it would appear that the incidence of brain tumours has not increased (in Scandinavia at least where the report comes from) since the 1990s when prolonged usage of mobile phones first started.  

It's always better to be cautious and limit use of mobiles where possible, particularly for children, but it would appear that the risks are relatively small for the time being. Longer studies need to take place and manufacturers need to continue to reduce radiation from their handsets where possible.

Smartphones continue to dominate people's wishlists

With SmartPhones getting smarter and cheaper all the time it is very likely many will be making the switch in the run up to Christmas and getting an operating system on their phone, similar to that on their computer. This allows the easy download of applications, synching with your desktop or laptop and using software that is already second nature.

In the same way that computing power has increased exponentially in recent years SmartPhone technology is likely to do the same. For those that haven't dipped their toes into the water a budget SmartPhone can be free of charge on a monthly contract costing a few pounds. This will get you used to how they work, ready for the jump to a more powerful model in the future as the technology evolves.

If you are due your upgrade in the coming months get in touch to see how we could help you take your first step with a new SmartPhone for both business users and individual consumers.

Orange have reported that they sold more than 30,000 iphones on their first day of offering the handset to their customers. There is no stopping the momentum behind the iPhone, particularly now that Tesco Mobile have announced they will be selling it online and in their mobile shops.

Tesco currently have around 100 mobile shops within their stores, a number which is set to grow to 200 during 2010. No tariffs have been announced but they claim they will be offering a little "Tesco value" to their customers.

Does this herald the start of a price war? Orange getting the iPhone certainly didn't, with tariffs set almost exactly the same as O2. Vodafone come into the market in 2010 and this extra competition may start the prices heading ownwards.

However, how much room for manoeuvre is there in the price? If you are paying £30 per month over 24 months your total outlay is only £720. With an iPhone GS costing in the region of £500 (probably a bit less to the major networks) there isn't much of a profit margin.

Whilst we can supply the iPhone to our business customers, we find that other handsets from Nokia and RIM (BlackBerry) are much more popular. It did pop into our Top 10 business mobile handset chart for August 2009 but hasn't been seen since.

As a business phone it doesn't offer any extra features above many considerably cheaper handsets. Businessmen with their heads screwed on understand value and understand that every extra penny spent on their mobiles is a penny off their profits.

So if you are looking for a business mobile phone and are considering the iPhone get in touch with us for some free advice and some cheaper (and better) alternative handsets that will save your business money month after month.

Following on from our recent blog post, Mobile Phone Form Factors, the differential in exterior design is becoming less important than the internal operating system and software for customers who know their mobiles.

There are still consumers who just want the latest "in" gadget, or a phone because it "looks pretty", but more and more people understand how mobiles work now that they are becoming more like computers. This is particularly so for companies looking for business mobiles.

The latest SmartPhones can run operating systems that are already familiar to anyone who has had a computer for the last few years. So if you are a fan of Windows on your PC it makes sense to hunt down a Windows Mobile device which will provide you with an OS that you can quickly understand and are broadly familiar with.

Using similar operating systems on all of your devices will also make it easier to integrate them and to transfer documents and files between them.

With so many manufacturers making similar looking devices, and with physical limitations to just how different mobiles can be, plus only a handful of different operating systems out there, how are they going to make their handsets stand out?

Firstly they can add to the OS. Open Source operating systems such as Google's Android can be customised by the manufacturer's development teams. So whilst you would broadly expect to be getting a similar experience with all Android based handsets, there could actually be quite a bit of difference with interfaces and usability dependent on your handset choice.

The next step could also be niche handsets. Rather than trying to be all things to all men new handsets could appeal to different sectors. For instance in Korea they have released a "golf" phone with maps of 280 golf courses built in and a host of other features to appeal particularly to the golf market. This is definitely a way to differentiate handsets based on the users lifestyle.

When comparing handsets the first thing to look for is if it has an operating system (ie. it's a SmartPhone) or not. If you only want to make calls and texts then you don't need an OS and should go for a basic model, there's no point paying for features you don't need.

Next look for which OS it's running. You are likely to come across the following systems:

• Symbian
• Android
• Windows Mobile
• BlackBerry
• iPhone
• Palm Web OS

You may not have a preference initially, but if there is specific software (apps) that you want your phone to run you will need to make sure the Operating System can handle it and do some research to make sure it works OK. Online reviews and blogs from real users will usually tell you how well it works!

If you have family/friends/acquaintances who are already using a phone with your chosen OS see if they will let you give it a try to see how well you get on with it. All UIs (User Interfaces) calim to be intuitive yet work in different ways. What is intuitive to me may not feel intuitive to you.

For company mobile users give us a call for a chat about the different handsets and operating systems. We can supply business users with a single handset or multiple handsets as required.

Sales of SmartPhones continue to soar and are predicted to exceed those of PCs by 2012. The average SmartPhone is now so packed full of features that they could possibly replace a number of devices in the fullness of time.

When you invest in a SmartPhone you are likely getting a

• camera
• media player (MP3/4/Radio)
• computer
• satnav
• TV
• communication device (phone/sms/mms/email)

All of these features are rolled into one device that you can carry around and, as processing power and memory increase, the potential for replacing all of your other gadgets with a single SmartPhone are being realised.

As more manufacturers enter the SmartPhone market prices are coming down and obtaining a free SmartPhone can now be done with even the most basic of business mobile contracts. For consumers, SmartPhones can be obtained free on contracts as low as £18 per month including data usage.

Research In Motion (RIM), the BlackBerry device manufacturers, now have units available on £25 per month contracts. These include minutes, texts AND data, giving you everything you need to use all of the phone features.

If you do intend using the email and internet features of your SmartPhone make sure you have data usage included within your package as charges per MB out of bundle can be very steep and it doesn't take much browsing to run up a big bill.

Alternatively you can use a Wi-fi enabled phone utilising your home or office wireless network to download data. This should not incur any charges from your network.

If you are looking for a free iPhone you are going to have to pay a fair bit more, particularly if you want the latest model. However for a business user there are many handsets available free that offer better features without the need for an expensive tariff.

Researching handset models is easy, we use the GSM Arena website which details of all of the handsets released throughout the world. You can see photos, reviews, full specs and user comments.

When doing your research on this site make sure the model is released in the UK as some phones are US or Far East only. Once you have a model in mind give us a call or let us know the features you require and your budget and we'll let you know the best combination of handset and tariff giving you a free mobile SmartPhone.

With the release of the BlackBerry 9520 (aka Storm 2) Research In Motion (RIM), the BlackBerry manufacturer, are focusing on a competitor to the iPhone with an all-round aptitude for both business and leisure uses.

For the dedicated business mobile user which BlackBerry should you choose?

If you are looking for a BlackBerry device it is very likely that email is on your mind. From an email point of view can you manage without a full QWERTY keyboard? Most BlackBerry phones now provide this as standard either via a touchscreen interface or regular buttons. Older models can have half-QWERTY keypads but if you are going to be emailing regularly these are probably best avoided.

Remember that data usage out of bundle is extremely expensive so a BlackBerry Internet Solution (BIS) or BlackBerry Enterprise Server (BES) need to be included within your package. These will be charged extra and start at around £10 per month for 500MB of data for BIS.

As BlackBerry phones tend to be aimed squarely at business users some features, such as a camera, tend to be rather basic. A standard 2.0 or 3.2 MP camera is all that you are likely to get. Compare that to the latest 12MP camera phones now available.

If you want to access the internet via your own router, at home or in the office, then you will need Wi-Fi connectivity. This is becoming standard on newly released models such as the BlackBerry Bold 9700. Most also include GPS as standard.

In fact the latest models are remarkably similar in features, it is up to you whether you prefer the look and feel of the touchscreen BlackBerry Storm 2 or the more standard BlackBerry Bold 9700. You are unlikely to be disappointed with either model.

We can supply your business with either handset, or a choice of other BlackBerry mobiles, and these can be free of charge subject to the tariff you choose.

Many people are now more likely to forget their wallet/cards/cash than their mobile phone when they leave the house. So the ability to pay for small items of shopping or travel fares via your mobile phone is going to appeal.

Already available in the Far East, trials continue in the UK to get the mobile wallet up and running and accepted by retailers. With many supermarkets already offering self-checkout, the ability to scan your phone to pay for the goods would seem reasonably straightforward.

No doubt there are a number of technical and payment problems to iron out, but the day you can start paying with your mobile is coming soon.

There are also many shopping related apps coming onto the market. Retailers are realising that the mobile is an ideal device to help them market themselves and sell more product.

For instance Amazon have released an app that allows you to place orders and keep track of them, in the same way as you would use their website. They also offer a special feature whereby if you see an item you like when you are out and about you can take a photo of it and upload it to their site and if it can be matched with a product they sell you can find out all about it and then order it from your phone (or just keep it in your visual shopping list).

Dominos Pizza have also launched an app to enable you to track your pizza delivery. It lets you know when the pizza is in the oven, when it is ready for collection or on the way to being delivered.

These apps are examples of how big business is embracing new technology and using it to keep in touch with customers. Small business users can also take advantage of mobile technology. Not necessarily by the use of apps, but by sms marketing which is relatively low cost and provides instant results.

If you can think of a way that using mobile phones could help your business from a marketing or sales perspective please contact us and let us show you how cost effective mobile phone marketing could be.

As a small business it can often be difficult to compete with much larger businesses on a level playing field. They can buy all of the technology they need, regardless of cost, and have deep pockets to pay for marketing their products and services.

However, with even the most advanced mobile phones available from only £35 per month, your small business can be equipped with the latest in SmartPhone technology without breaking the bank.

Armed with the latest SmartPhone you can download apps, often for free, that will make your phone perform exactly how you need it to. You can also find a lot of free software for your computer that emulates the performance of very expensive software and systems that can keep you competitive.

Being a small business means that you can also respond more quickly to new technology, getting the latest gadgets to help your business as soon as they are available.

What is the ideal mobile phone for small business users?

That depends on how you are going to use it and what you need it to do. With a bit of research you can find a cheaper alternative to the headline-grabbing phones that will do exactly the job you need.

Before plunging headlong into buying your new phone think about exactly which features you NEED (not want) for your business. All phones are going to give you similar performance for voice and texts, but the difference in browsing and email between handsets can be large. QWERTY keyboards and larger screens are the order of the day if you need email and internet usage on a daily basis.

If you need your phone to be durable, either because you work in a tough environment or because you are just clumsy, then a rubberized phone would be a good buy. They tend to be cheap and cheerful with few features but you will know you made a good decision in buying one the first time you drop it heavily onto a concrete path and it bounces back still working.

They may not be the most glamorous of phones but they could save you a lot of money in replacing your mobile time and time again. Remember, getting a replacement phone is likely to cost your business at least £100, and up to £500 for the most advanced phone, each and every time one is broken.

The array of mobile phones available to small business users can be daunting and research can be time consuming. If you prefer to talk to an expert in the field of business mobiles then pick up the phone and call us. We will happily talk you through all of the latest phones and features that could help your small business.

With mobile phones becoming more like computers, offering storage for documents, personal and work data, the need to keep this data safe for business mobile users is paramount.

Most phones offer a PIN code security system. This locks all of the data but leaves the phone enabled to make emergency calls. The pin code is usually 4-8 digits. In common with your bank pin code you should make it memorable, not make it easily guessable and should not write it down and keep it with the phone!

If for any reason you enter an incorrect pin code three consecutive times the phone and/or sim card will be locked and you will be unable to use the phone or access its data. To reactivate the phone you need to know the PUC code (Pin Unlock Code). This is also known as the PUK code (Pin Unlock Key).

Should you enter the pin code wrongly 10 times in succession you will permanently lock your phone and need a new sim card, for which the network will charge you.

For O2 users the PUK code can be obtained from their website. Find an O2 PUK code. For all other networks you will have to get in touch with their customer service departments by phone (not easy if you only have your mobile with you and you've just locked it!).

As well as PIN protection SmartPhone users can download software apps that offer password protected storage facilities for all of their contacts and data. There are also apps for the safe and secure back-up of mobile phone data in the event of a lost/stolen/damaged phone.

By using a cloud storage facility and keeping your data safely online, it can be retrieved easily and downloaded to your new phone in the event of any problems.

New handsets - BlackBerry Storm 2 is coming (26/10). This touchscreen smartphone is another attempt by RIM (Research In Motion) to compete with the iPhone. In a similar vein the much vaunted Palm Pre has now been released. "The first phone on the new Palm webOS™ platform allows you to keep multiple applications open at the same time so you can flow effortlessly between the people and events that make up your life" - well that's what it says in the blurb anyway.

Sony Ericsson have released the Satio with a staggering 12mp camera. It's not just a camera phone though as it also incorporates Sony's Walkman music features making it a great all-round entertainment phone.

None of these phones are going to be cheap with long-term contracts starting from around £35 per month if you want one free.

Spectrum Auction - The Government has cleared the way for the 5 major UK mobile phone networks to bid for the airwaves best suited for mobile broadband. This will not only help dedicated mobile broadband access (eg. via dongle) but should also improve data connections for SmartPhones.

Currently around 80% of the population have access to the 3G network, mainly in urban areas. For business users on the road increased coverage will mean less chance of signals "dropping out" or being stranded with no signal at all.

Emergency Calls - should you get in trouble up a mountain, or indeed anywhere where coverage on your own network is not so good, calls to 999 or 112 will now use the best coverage available from all 5 networks making it easier to get in touch with rescue services.

iPhone on all 5 networks - It won't be long now before the Apple iPhone is available on all 5 major UK networks. T-mobile and Three have not announced deals with Apple but are believed to be sourcing sim free iPhones from Europe to keep hold of their best customers. Expect monthly contract prices to fall by around £5 once all of the networks are involved.

Nokia are releasing a Windows 7 Netbook. Initially available in the US, but shortly available in Europe, this netbook release shows that mobile device convergence is continuing apace.

With Apple, a traditional computer company, gobbling up its mobile phone market share with the iPhone, Nokia are switching the tables with their new hi-spec netbook. Bridging the gap between the SmartPhone, which offers a limited browsing experience, and the full-blown laptop which is so much larger to carry around, more netbooks are being released and sold daily.

Convergence is the new watchword in the telecoms marketplace. There is no sign to the end of device convergence and increasingly the line between phone and computer is becoming blurred.

To keep your business ahead of the curve you need to be thinking about how you can best use the new technology and how your fixed and mobile devices connect with each other. The days of having mobiles with one company, landlines with another, computers supplied by someone else are disappearing fast for companies that want to embrace new technology.

Even the big networks are getting in on the act. Vodafone have, in recent weeks, announced a rollout of landline services for SMEs plus a deal to offer online cloud storage to its existing business and consumer customers. They realise that convergence is inevitable and offering a fully-integrated telecoms solution will help preserve their market share in the future.

At Business Mobile World we can tell you how your business can best take advantage of new technologies to ensure that your communications keep up-to-date. This may be across continents, work sites, or just across the next desk.

Shopping around for all the seperate parts of your business telecoms no longer makes any sense - it could cost you a lot more in the long run. An integrated telecoms solution will save your business money, in terms of reduced tariffs for packaged deals, enhanced problem resolution and better customer service.

Technology is moving at such a pace that it is difficult to keep up, never mind stay one step ahead. Things that were once only thought of in sci-fi movies are now being developed and brought to life.

For instance, Tom Cruise's character in Minority Report wandered the streets with targeted ads appearing as he moved through the cityscape. This is now being developed, and with SmartPhone technology and GPS it is possible that this will be happening very, very soon.

Businesses that embrace new technology and can see how this can help them improve their interaction with new and existing customers will be the winners going forward into the next decade.

Of course all of the technological infrastructure will need building and maintaining, not to mention updating as new developments and breakthroughs are made.

The news today that Rentokil Initial plc have signed a landmark deal with Google to improve the communications of its 78,000 employees across 50 countries shows that forward thinking companies are already looking to new technology to integrate their systems and keep ahead of the competition.

You don't need to be the size of Rentokil Initial to get your business involved. We can help SMEs with a range of new communications technology making their business life easier and reducing costs at the same time.

To find out how we could help you get in touch with us for a free communications review.

Some of the new releases and mobiles that are coming soon.

First up is the Sony Ericsson Naite (GreenHeart). A candy bar phone with 2mp camera and relatively basic features for a phone these days. However its main selling point is its green credentials.

It is made from eco friendly materials, has an e-manual on the phone instead of a paper manual, and contains Ecomate, a CO2 calculator pre-installed on the phone. It also has a low power consumption charger and reduced packaging.

At the other end of the spectrum is the Samsung B7620 Giorgio Armani. A SmartPhone running windows mobile with a 5mp camera plus most of the features you would expect from a just-released SmartPhone in 2009. It is Armani-badged and contains Giorgio Armani fashion applications, whatever they might be!

There is no news on a UK release at present, so don't get too excited, especially as it would cost a considerable amount to get your hands on one!

Breaking the mould is the newly released Nokia 6350. It's a clam-shell design that most of us would be familiar with from a few years ago before slide and touchscreen became all the rage. Again, this one is not available in the UK but it is interesting to see a manufacturer going back to this old design style.

It could herald a few more calm-shell type phones coming onto the market as there are customers who swear by their old folding phones.

For more details of the latest phones and business mobile news please contact us for a quick chat or to find out how much your business could save with a new deal.

Did you know...

...that almost 70% of the worldwide population now have some form of mobile phone subscription?

...that by the end of this year mobile broadband will have overtaken fixed line broadband?

The modern business needs to embrace this trend and ensure that it remains in touch with the latest technology and is able to move quickly with industry developments.

As the distinction between phones and computers becomes more blurred, with each device able to do the other's job, business users will need to make a decision - are you staying fixed or are you getting mobile?

Make the SMART decision, get a SmartPhone and release your business from the fixed telephony shackles. Better still, get an integrated solution from Business Mobile World involving your mobiles, landlines, broadband and IT.

Bundling them all together not only saves your business money but it improves the overall communications of your company by ensuring that all of your devices interact with each other seamlessly.

When there's a problem (modern technology doesn't always work correctly ALL of the time!) it's just one phone call to speak with a human being, not a robot, and the solution is at hand.

Want to know more? Let us show you how it all works. We can quote you for any or all of our many telecoms services, just get in touch.

Microsoft are going all out to increase their share of the SmartPhone market with their new operating system Windows Mobile 6.5. It's been a while coming and in the meantime Google's Android and Apple's iPhone have gained a chunk of Microsoft's market.

Up to 30 phones running the new OS should be launched by the end of the year, and these should demonstrate the improvements that have been made to their best effect. Ease of use and better browsing are two key elements of 6.5, plus their MyPhone service enabling users to remotely back-up their data, track lost/stolen phones and lock them against unauthorised access.

Microsoft's new OS should look and feel familiar for all of us using Windows based computer systems. Already a solid choice for business SmartPhones, the new Windows Mobile OS should appeal more to consumers, backed up by a new app store, Marketplace, with around 250 apps available at launch.

Expect some great deals in the run up to Christmas as networks and handset manufacturers battle to corner as much of the SmartPhone market as possible. Sales of SmartPhones this year are expected to be up over 20% on 2008 and continue to climb into 2010.

Sales of "cheap and cheerful" phones are also set to remain steady with the middle-market phones the big losers.

Although the iPhone has only been around for a couple of years (it seems like longer) it has established itself, in its various guises, as the top selling handset in the UK and US.

This is mainly due to individual customers impressed by the TV ads, and it is undoubtedly a very good entertainment phone. But can it be used for business?

It made it into our Top 10 business mobile phones at number 6 in August but has disappeared in September's chart. More "sensible" phones occupy the top 10 positions, providing solid voice and data options at a much more reasonable price.

However there are many business users who swear by their iPhones. They find the intuitive nature of the operating system and touchscreen much easier to use than other SmartPhones. Plus there is a range of apps now available for business users, up to 75,000 in total (business and leisure) via the App Store.

The large screen and excellent built-in web browser make it particularly useful in businesses where "proper" internet access is needed. Plus the native email client is certainly up to the job of handling business email.

The battery however is a letdown. Plus the processor, although reasonably powerful, does not compare to recently released phones and is unable to run simultaneous applications.

If an iPhone is the apple of your eye then we certainly won't put you off buying it (providing you can afford it!) but before you jump in give some thought to the many other business mobile phones available which may offer you exactly what you need at a fraction of the price.

The choice of SmartPhone for your business is getting larger day-by-day. Each phone offers slightly different features but behind the glossy screens the operating system will largely determine which is best for your business.

The most popular operating systems for business mobile phones are:

• Symbian - used to power the majority of Nokia SmartPhones
• Windows Mobile - found across a variety of phones from different manufacturers
• Android - Google's linux-based open source operating system is slowly being adopted by more manufacturers 
• BlackBerry - the BlackBerry OS from RIM (Research In Motion) powers their range of BlackBerry mobile phones
• iPhone OS - used solely for the different versions of the Apple iPhone

So which one should you choose?

The iPhone OS only applies to the iPhone and is aimed more at the individual consumer with its range of music and games although it also has push-email facilities.

The BlackBerry OS does without many of these frills (although more are included with each new release) in favour of providing a solid business phone, particularly for email.

Android powered devices are harder to find and the operating system is in its infancy so is evolving fast with each new update. Many people have complained of "teething problems".

The Symbian S60 OS restricts you to a Nokia device, but is an excellent choice if Nokia is your favourite manufacturer as there are a large number of applications available to download.

Finally there is Windows Mobile. A solid all-rounder which is available on a number of handsets from a range of manufacturers. Its user interface is a little tired now by comparison with others but this should be addressed when version 7 of the operating system is released.

We all live in a fast-paced business world, particularly those of us based in the world of mobile phones and telecoms.

Take mobiles for instance; processing power doubles every 18 months, storage capacity increases, and faster download speeds and higher bandwidth are available.

In the next couple of years the standard mobile phone will have the processing power of your average PC of today. The possibilities are nearly limitless.

With so many SmartPhones being sold, more and more customers have powerful operating-system based devices in their pockets. New apps are being released daily offering new services to both consumers and business mobile users.

When planning your next business mobile contract you not only need to think about what you need today but what is going to help your business in the future.

How are new mobile devices and the range of services they offer going to help your staff be more productive and, where they are used in a customer facing situation, improve your customer service?

For instance, I recently had a few estate agents around my house to value my property. Several of them brought around paper print-outs of similar properties in the area to show me. Not very interesting.

The one that stood out from the crowd whipped out his iPhone and connected directly to the Right Move website. He scrolled through similar properties and from there could click on any details of interest, show me all of the photos, provide an interactive service which offered so much more than a flat piece of paper. He got my business.

Think about how technology could improve your presentations to customers and prospects. Utilising the features of a modern SmartPhone will save you time, money and, ultimately, increase your profits.

If you are looking for your first business mobile, or an upgrade to your existing business mobiles(s), it pays to do some research to make sure your new phone is going to do everything you want it to.

First you need to make a list of the features it must have. Then you can list features you might like if they were within your budget, and finally features you are not interested in.

We recommend contacting us in the first instance with your list from which we can compile all of the available handsets offering the features you need.

Some of the things to think about include:

• Screen size and type - you need a bigger screen for internet usage and you could consider a touchscreen method of entry.
• Memory size - do you need to store music/photos/documents - if so choose a phone with large expandable memory.
• Camera - Do you need a camera in the course of your business? Resolutions up to 12mp are now available.
• Email - receive emails on your handset. Also think about input type (QWERTY, half QWERTY, touchscreen keyboard)
• Connectivity - bluetooth, Wi-fi, 3G
• GPS - do you need full satnav or just a basic mapping program.
• Business tools - document viewer, organizer
• Operating system - do you need computer-like processing power and access to apps to help your business

This is not an exhaustive list. There may be other features you need or want - just let us know and we will find you the right business mobile handset for your usage.

The Apple iPhone has been an incredible success amongst individual consumers. For business mobile users the pull is not so great. The need for the "gadget of the moment" is less and functionality is far more important than style.

Most of the iPhone features can be performed just as well, if not better, by other phones on the market. Apple are also going to have trouble retaining their current advantage in the future as all of the major manufacturers are "out to get them" with every new SmartPhone release offering something to make it an "iPhone killer".

Not only that, but by signing exclusively with O2 they also have the other networks gunning for them. Vodafone, whilst being the largest network globally, are only second in the UK (and shortly to be third with the merger of Orange and O2).

They need something to entice the iPhone buyers onto their network. Or alternatively the many people who would like an iPhone but just cannot afford the hefty monthly bills or handset price!

Their answer, at least in the short term, is Vodafone 360. This service aims to pull together all of the social networking people do now, both on mobile phones and computers. A common address book will span email contacts, Facebook and Twitter friends and other online communities.

There will also be a store for Vodafone apps for music, games and mapping plus new content drawn from a range of developers. New phones will be launched to take advantage of this new service and to show it off to its full potential. Samsung are rumoured to be manufacturing two of the new handsets.

The first we are likely to see of Vodafone 360 is in the run up to Christmas. Watch this space.

As well as business mobile phones and landline telephony we can also provide your business with tracking solutions.

We have a dedicated tracking website at 21c Vehicle Tracking which provides more information.

Why does your business need tracking? If you operate vehicles as part of your business, for delivery, sales reps, even your own employees using their vehicles on company business, you have health and safety legislation to comply with.

The use of tracking can also yield cost savings on fuel, mileage, overtime claims, speeding fines, improved customer service, reporting and administration, and the system could pay for itself in a relatively short time frame.

Vehicle Tracking

Tracking hardware is fixed in the vehicle and uses GPS to report on the vehicle position, direction and speed which can be seen online in real time.

Device Tracking

No hardware is required, instead software is downloaded onto compatible GPS SmartPhones (eg. BlackBerry phones). When in a vehicle the phone will provide the same information as above, but you will also be able to track employees whilst out of the vehicle too.

Depending on your type of business and how you will be using the information will determine which system suits you best, however we can demo both systems for you so you can see how they work and how your business could benefit.

Visit our dedicated tracking website at 21c Vehicle Tracking to find out more and to arrange for a free quote.

Modern mobile phones are prone to all of the failures of most types of electronic equipment. Add to this the bangs, drops and scrapes they can often endure and it is little wonder we are telephoned regularly about repairing mobile phones.

The latest SmartPhones are also crammed with software that can cause problems in the same way as a regular computer.

If the phone is less than 2 years old and the damage has not been caused by yourself you will likely be able to get a warranty repair. This usually means sending the phone back to the manufacturers, the manufacturers nominated repairers, or taking it in yourself if you are local.

The repair itself is free although you may have to pay to post it to them.

For older phones, or where the damage is caused by yourself - for instance dropping it in a bucket of water (or toilet bowl!) - you will have to get the phone repaired elsewhere.

We have a number of repairers where we send our broken handsets. However there is a cost involved and it is often more expensive to repair than to buy a new handset.

Whilst mobile phone insurance is available, it is not cheap, particularly for small business users who have more than one phone.

Also, whilst your handset is away being repaired, you will have to make your own arrangements with regards to a replacement phone. It makes sense to keep a cheap unlocked phone spare to use in the event of a repair being needed.

If you have a question about mobile phone repair please contact us for a quick chat.

A couple of the latest releases and upcoming phones are previewed below.

Nokia N900

Not due until October 2009 (probably) this phone features a full slide-out QWERTY keyboard, 3.5 inch touchscreen, 5MP camera with Carl Zeiss optics, 600Mhz processor, 32GB storage, GPS - basically everything you can put into a phone these days! So don't expect it to come cheap.

It could be seen by many as a rival to the iPhone and is very much being aimed at the "must-have" gadget market. Our experience is that these top of the range all-singing all-dancing handsets prove very popular, but most people, particularly small business users, are unlikely to use all of the features and would be better off with lower spec phones that do what they need on cheaper tariffs.

However, if you really want one we can happily supply you with one (once it is available in the UK) and will quote you a variety of tariffs to suit your usage.

LG GW520 (aka LG Calisto)

This is a cross between an LGKP500/501 (LG Cookie) and the LG KS360. Featuring the Cookie touchscreen but with the addition of the 360 slide-out QWERTY keyboard.

It comes with a 2.8 inch touchscreen, 3.12mp camera, up to 16GB storage and a variety of colours! Not as well featured as the N900 but a whole lot cheaper and available on our lowest business mobile tariffs.

Other new phones coming out later this year include the HTC Touch 2, Nokia X3, LG GM750 and the Nokia N97 Mini.

Vodafone's 3 months free line rental on 24 month Your Plan for Small Business tariffs is now extended until September 30  2009!* 

The Your Plan for Small Business tariff offers a number of benefits for small business mobile users:

• Unlimited calls to landlines (01, 02 and 03)
• Inclusive 500MB BIS or WME (Instant personal emails and internet usage)
• 250 inclusive Text Messages

Inclusive mobile minutes start at 500 for only £25 per month and rise to 3,000 (with 3,000 inclusive texts) for £70 per month.

Ideal for BlackBerry and SmartPhone users with its inclusive data.

Contact us for more information or for a free quote and handset choice.

 
 
 
 
*Customer’s first 3 months are free and will be credited back from month 4 – This is not available as cash back. Offer applicable to new 24 month customers and additional connections to existing contracts.

Following straight on from July's figures, here are the top 10 mobiles for business according to the despatch figures for August 2009. Last months position shown in brackets.

1. (3) Samsung M110
2. (1) Nokia 3110
3. (-) BlackBerry 8520
4. (10) Nokia 2680
5. (2) Nokia 6300
6. (-) iPhone
7. (-) Nokia 6600
8. (-) Nokia E63
9. (-) Nokia 2630
10. (-) Nokia 5800

Plenty of new entries, of particular note the BlackBerry 8520 which we are offering on our lowest BlackBerry tariff ever.

We are also able to offer the Apple iPhone, in all of its various model types, for those looking for an excellent SmartPhone, albeit on a much more expensive tariff.

Interestingly most places are made up of less expensive phones, good solid workhorses ideal for both business and tradespeople.

Are alarm clocks a thing of the past?

More and more people are using their mobile phones to wake them up in the morning. In fact more than 50% of people now use their mobiles instead of an alarm clock.

There is even software for mobile phones that can monitor your sleep patterns (by listening to your breathing) and wake you up in the lightest part of your sleep, thus avoiding the shock of a loud alarm when it will affect you most.

Welsh language mobile phones

Mobile phones with Welsh language capacity (for menu and SMS) will soon be available. Initially sold in Welsh phone shops they will eventually be available to buy online.

No sign of 4G in the UK

With sales of SmartPhones soaring, and people using internet on their mobiles more and more, plus new developments such as streaming TV on mobile handsets, the current 3G network capacity is likely to be stretched in the coming years.

The replacement 4G network, with speeds over 100 megabits per second, looks like being a long way off for the UK. Whilst there are rumours of its arrival in other parts of Europe, none of the UK networks look set to launch commercial 4g services in the near future.

Is your SmartPhone safe?

As more and more SmartPhones are bought, more handsets are using common operating systems allowing the possibility of mobile phone viruses in the same way as computer viruses.

There is anti-virus protection available for your phone and it could soon be needed as security companies are reporting a large increase in activity from cyber criminals targetting mobile phones.

It has finally arrived, our best BlackBerry business mobile deal ever. For only £25 per month you get a free BlackBerry 8520 mobile phone handset (pictured right) with 500 inclusive mobile minutes (plus unlimited calls to UK landlines - 01, 02 and 03), 250 texts and 500mb of data in the form of BlackBerry Internet Solution (BIS).

This is on the Vodafone Your Plan for Small Business. Best of all if you order before the end of August you get three months free line rental! (if you cannot order before September please contact us as these free line rental deals are often extended)

Contact us for your FREE BlackBerry Curve 8520

The BlackBerry Curve 8520 features include a 2.64 inch screen, full QWERTY keyboard, touch-sensitive optical trackpad, memory expandable up to 32GB, Wi-Fi, Bluetooth, 2MP camera, BlackBerry OS (512mhz processor), BlackBerry's legendary mobile email, Organizer and MP3/MP4 player.

Stocks are likely to be limited on this deal so please contact us ASAP to get your handset.

Sales of SmartPhones are set to soar in the run up to Christmas as consumers choose feature-packed phones.

Whilst these handsets are expensive to buy outright, they can be obtained free on a wide range of contracts. Also, because they are capable of performing many different tasks, they can actually replace a number of other devices giving the purchaser a complete business and entertainment package on their phone.

For many people mobile phones never leave their side or get switched off. This means that they are always available when needed. You can store photos, video and audio, contact details and documents all in one place and this information can be easily accessed and cross-referenced.

New models are being released all of the time and with each new release mobile handset manufacturers are outdoing each other with more features being packed in.

This does mean that in order to keep up with the latest trends you are likely to have to change handsets more frequently, although the Smartphone software can be updated in the same way as your computer and applications are being developed all of the time for the different operating systems.

Choosing the right handset is becoming more and more difficult as the choice increases. Don't rush into an impulse buy, think carefully about how you are going to use your new phone and make sure the features you need are present. Don't pay extra for a 12 megapixel cameraphone if you aren't going to be doing a serious amount of photography with it!